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WebMar 1, 2024 · How to file a purchase protection claim. To file a claim, call 1-888-320-9961 or file online. Chase requires you to start the filing process within 90 days of the loss, damage or theft. Additionally, if your item has been stolen, you need to file a police report within 48 hours. Once you contact Chase, the benefit administrator will send you a ... WebLet’s say you lost your debit card or PIN or either was stolen. If you notify your bank or credit union within two business days of discovering the loss or theft of the card, the bank or credit union can’t hold you responsible for more than the amount of any unauthorized transactions or $50, whichever is less. WebMar 17, 2024 · Call Chase customer service at 1-800-432-3117. Press the pound key at the first automated list of options. Press 1 to report a lost or stolen credit card. Enter the … bunche beach tide chart